Introduction
When it comes to managing customer relationships, having an efficient CRM software is a must. With so many options available, it can be difficult to choose the best one for your business. Two of the most popular CRM software solutions are Salesforce and Dynamics 365.
In this post, we will provide an unbiased comparison of their customer support services to help you make an informed decision.
Salesforce
Salesforce is one of the most widely used CRM software solutions available today. It offers 24/7 phone support, email support, a comprehensive knowledge base, and a community forum.
Salesforce also provides a support portal that enables customers to submit cases and manage their support requests. The company boasts an impressive 97% customer satisfaction rate for its support services.
Dynamics 365
Dynamics 365 is another popular CRM software solution that offers several customer support options. Users can reach out to support teams through phone, email, and live chat. They can also access documentation, training videos, and webinars through the official Dynamics 365 website.
Dynamics 365 also provides a support portal where users can submit and track their cases. The system assigns a unique case number for every service request to help track and manage resolution effectively.
Comparison
Both Salesforce and Dynamics 365 offer comprehensive customer support services. Salesforce, however, stands out when it comes to response time, as their 24/7 phone support ensures customers get rapid assistance.
In terms of customer satisfaction rates, Salesforce has a slight edge with a 97% satisfaction rate compared to Dynamics 365's 95%.
Conclusion
Choosing the right CRM software with great support services can be challenging. Both Salesforce and Dynamics 365 offer exceptional customer support with slight differences. Understanding your business needs and making the right choice depends on the size and complexity of your organization and what features are most important to your workflow.
Get in touch with the vendors and get a demo of their software if possible. By testing the software, you can experience the support firsthand.
At Flare Compare, we provide unbiased CRM software comparisons to help you make informed decisions about the best software for your organization.
References
- Salesforce. Customer Support. https://www.salesforce.com/services/support/
- Dynamics 365. Get Help with Dynamics 365. https://docs.microsoft.com/en-us/dynamics365/get-help/
- G2. Salesforce vs Microsoft Dynamics 365. https://www.g2.com/compare/salesforce-vs-microsoft-dynamics-365.crm